1. Our authorized dealers and distributors are responsible for warranty service. Should any problem covered under warranty occurs, customers can contact their dealers or distributors in regards to their warranty claims, as long as the product was purchased from an authorized dealer or distributor.
2. OKADU’s Warranty is provided only for products purchased from an authorized source. This applies to all OKADU products.
3. Unauthorised third party repair and modification voids OKADU’s warranty.
OKADU’s warranty service is rendered NULL AND VOID if
1. Failure or damage, which is caused by excessive dropping, unauthorized modification or reconstruction.
2. Failure or damage was caused by improper use, storage or maintenance (refer to product instruction manual).
3. Damage was caused by battery leakage.
1. If an item needs to be returned to us, you must obtain a RMA (Return Material Authorization) from our customer service (firstname.lastname@example.org) or from a case coordinator before sending it back to OKADU.
2. To guarantee a swift and effective customer service, please purchase OKADU products from authorized dealers or resellers. If the item was purchased from an un-authorized dealer or reseller, a round-trip transportation fee and a service fee equals to 3% of its official retail price will be charged for the maintenance.
1. Product appearance is excluded from warranty.
2. Should any discrepancy exist between OKADU's terms and other warranty service details, OKADU’s terms will be applied.
3. The rights of the amendment, interpretation of these terms are reserved by OKADU.
4. All terms come into effect immediately upon their announcement.
To guarantee a swift and effective customer service, OKADU suggests you to contact the point of purchase for assistance. If you have any further questions regarding the use of your OKADU product, please feel free to contact your local distributor, reseller or retailer. Alternatively, contact OKADU directly using the details below:
Tel: +86 755 2331 0903
Fax: +86 755 2665 2880
Thanks again for choosing OKADU!